![]() ![]() SEC Chairman Gary Gensler has also taken aim at Robinhood's business model, telling Barron's magazine that a ban on a controversial practice that accounts for almost 80 percent of Robinhood's revenue is "on the table. The SEC has said its probing whether the game-like features in online trading apps like Robinhood encourage riskier trades. In July, FINRA fined the company $70 million for misleading its customers, causing them to lose millions of dollars. Head Office Learning Centre & Adult Services. "To do this not only years later, but after your IPO? Where the hell are your priorities?" View Robinhood Marketing Contacts, Executives, Media Spend, Marketing Technologies and Brands. If youd like more information about The Robinhood Corporations products and services, or if you simply. "Alex Kearns is not here today because you didn't even bother to put in the kind of basic protections that you would assume at any online brokerage," Casten said Monday. "At a high level, this is terrific, but it's years too late." said Representative Sean Casten, an Illinois Democrat who sits on the House Financial Services Committee and highlighted the company's lack of live customer support at a February hearing with Robinhood CEO Vlad Tenev. Let's continue with a more detailed description of Robinhood’s customer service features.On Tuesday, the company said it had doubled its customer support staff this year and is also working on a phone support solution for customers who are shut out of their accounts. How fast was customer support when we tried? It took less than one day to get a response.Ĭheck out our summary on Robinhood’s customer service compared with similar brokers, SoFi Invest and Webull. Their answer was really helpful and contained all the information we requested. Contact Us: If you would like more information about the second class action, please complete this form and send it to us at robinhoodclassactionshumaker. Robinhood does offer two-factor authentication to secure your account, but if you have concerns about unrecognized logins or fraudulent transactions, you can. Once you have picked a topic, you can submit a short description of your problem. When you submit a request, you can choose from topics such as account opening or funding and the support team will get back to you via e-mail. ETRADE provides support by telephone but informs customers that wait. So many of us are time poor and stressed and whats more, homes are shrinking and apartment living is on the rise as our population expands. ProsĬustomer support is Robinhood's weak point, as you can only contact the support team via e-mail but not telephone or live chat. Robinhood customers can contact support directly after logging into their accounts on the website or mobile app platforms. Robinhood NZ Our products solve problems of space, clutter and noise with effortless efficiency At Robinhood, we appreciate that modern family life runs at a non-stop, chaotic pace. If you use a teletypewriter (TTY) or other telecommunication device for the deaf (TDD), you may. Someone from our team will reach out within 24 hours or less. Additionally, Robinhood appears on both Fortune Best Workplaces in the Bay Area 2021 and Fortune Best Workplaces for Millennials 2021. Welcome Robinhood Investors At Robinhood, we believe the financial system should be built to work for everyone. Feel free to contact us and let us know what you may need help with. 1.5 Robinhood's support team provides relevant information, but there is no phone or chat support. Robinhood was recognized on the CNBC Disruptor 50 list in 2021, was named TIME100 Most Influential Companies 2021, and was named Glassdoor Best Places to Work 2021.
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